Debut icci 代官山

We visited Japan and chose this workshop based on Instagram recommendations. The atmosphere was nice and the staff were friendly at first, but the overall experience was disappointing.

First, the staff’s knowledge of making handmade silver rings seems not professional—almost like new employees on the job. We only learned on-site that certain designs couldn’t be made (for example, adding birthstones would require waiting 5–6 weeks and could not be shipped overseas). There were also various additional fees, but the staff seemed unclear about the details and couldn’t explain them properly.

Second, after we finished making the rings, they were taken for further processing. During this time, we heard the sound of rings dropping on the floor multiple times. The workshop's price wasn’t cheap, but it felt like they weren’t handling the pieces carefully.

Third, we were only informed on-site that an extra few thousand yen was required for a coating to prevent oxidation and darkening. Since we wanted the rings to be more durable, we agreed to pay for it. However, within less than a week of use, all four of our rings started to darken to varying degrees. This made us doubt whether the coating had even been applied.

Fourth, we also paid extra to have text engraved inside the rings, but the result was unclear—the letters looked blurred and stuck together, and they weren’t properly aligned. The overall finish felt rough. After the workshop, there was no packaging box or bag provided for the rings. We had to ask for one, and they eventually gave us a plastic bag.

Finally, the staff seemed rushed—as if they were in a hurry to finish work or go for a meal—and quickly ushered us out.

If needed, I can provide photos of the rings as proof. I hope to receive a response and follow-up on this matter. Thank you.

説明も丁寧でわかりやすく、安心して作れました！

製作中に写真も撮ってくれたので思い出作りにもなりとてもよかったです！

先日はありがとうございました。

明るいスタッフの方が付いてくれて終始楽しく出来ました！

写真も撮ってくださり思い出と共に素敵なリングが出来ました。

大切にします、ありがとうございました！

とても優しく丁寧な対応をしていただき、良い思い出になりました。ここのお店を選んで良かったです。

カウンセリング時点でどのオプションをどのように付けようか沢山悩みましたが、それでも快く対応頂き、非常に気持ちよく楽しく制作に取り組むことができました。有難うございました。出来上がりが待ち遠しいです。

店内はとても素敵な空間で、落ち着いた雰囲気の中でゆっくり楽しむことができました。

スタッフの方の丁寧な説明のおかげで、初めてでも安心して作業できてとても楽しかったです。

思い出に残る素敵なひとときになりました。

刻印の仕上がりを受け取るのが今から楽しみです。

とても楽しく充実しました。

店員さんの丁寧な説明のおかげで、楽しくペアリングを作る事ができました！

彼と一緒に作ることで、より特別な思い出になりましたありがとうございました！

この度はありがとうございました！

彼女の誕生日サプライズで伺ったためデザインや色等事前知識のない状態でのリング作りでしたが、一から説明していたき納得のいくものを作ることができました。