We sincerely apologize for the inconvenience caused.

We checked the door again today, but no issues or malfunctions were found.

The door should unlock normally if operated according to the instructions provided at the time of your reservation.

That said, since you were unable to use the facility this time, we have already processed your refund.

We apologize again for the trouble and look forward to welcoming you again in the future.

Thank you for your understanding.

Thank you so much for your kind and thoughtful review! We truly appreciate you taking the time to share your experience. We completely understand how difficult it can be to find a local gym that offers day passes while traveling—that’s exactly why we created YOS GYM to be a welcoming, functional space not only for the local community but also for travelers like yourself.

While our gym may be more compact than a typical facility, we’ve carefully selected and arranged the equipment to make sure you can get a full-body workout. From weight training and functional movements to cardio, we’ve designed the space to support a wide variety of fitness goals.

Receiving feedback like yours is incredibly encouraging for our team and serves as great motivation as we continue to improve.

We’re also working to make the experience even smoother for our international guests—by improving our information materials and offering more flexible options that suit shorter stays or quick drop-ins.

If you’re ever back in the area, we’d love to welcome you again. Whether you’re staying for a few days or just passing through, YOS GYM is here to be your go-to fitness space away from home.

Wishing you safe travels and looking forward to seeing you again someday!

Thank you so much for taking the time to leave such a thoughtful and detailed review of YOS GYM. We’re incredibly grateful to hear that you had a positive experience and that the unique features of our private gym in Tokyo—such as complete privacy, convenient booking, and customizable workout environment—met your expectations.

At YOS GYM, our mission is to redefine what a fitness experience can be in a busy urban setting. We know that traditional gyms can be overwhelming—crowded spaces, shared equipment, and loud environments often make it difficult to focus on your personal goals. That’s why we created YOS GYM: a private fitness space where you can train at your own pace, in your own way. Whether you’re a beginner or an experienced athlete, we want you to feel completely at home here.

We’re especially glad that you found our location convenient, our equipment versatile, and our speaker system useful for personalizing your workout experience. Many of our guests—both local residents and international visitors—tell us that having the entire gym to themselves truly changes how they approach fitness. It’s not just about exercising; it’s about having the mental space to reset, recharge, and focus without any distractions.

We’re continuously working to improve every aspect of YOS GYM. From upgrading our facilities and expanding equipment to refining our online reservation system and improving our support for English-speaking users, we want to make sure that every guest, regardless of their background or fitness level, feels welcome.

Thank you again for your kind recommendation. Your feedback helps others discover a new, more personalized way to stay fit in Tokyo. We look forward to welcoming you back anytime. Please don’t hesitate to reach out if there’s anything we can do to make your next visit even better.

Warm regards,

— YOS GYM Team